Great place to buy buy a car. Our dealer was polite, and unlike a lot of car dealers, he didn't push us into a decision. They helped us make the best possible decision. They also have great service technicians.
I am so impressed with Ford. They provided excellent friendly and fast service. Ryan Smith was great, and i couldn't be more happier with my purchase. After having three used cars within the last year. I am finally stress free and can actually get to work and school without being in a panic!!!! THANKS AGAIN!!!
Recently took car back for oil change and to get he carpet put back. The manager came and talked with me and made things better. I am glad I gave a second chance. Trust is a hard thing to rebuild but it is a good start. Therefore, I have changed my one star to 3. I am sure with several more maintenance work done the 3 start rating will be better.
Took car in to get air condition fixed in May. Little over a month had to take car back to get it air condition fixed again. Within that time there was a wire dangling under the ash tray that didn't get put back on the first go around. The last time I had it in a piece of carpet was not put back in place. Very dissatisfied. This is one way to lose a customer! The one star is not even right it should be a half star. :(
This was the best service I have ever received from a dealership. The problems I had were hard to diagnose, but they said they would make it right and they did. I wasn't inconvenienced, they kept me in the loop, staff were very friendly and professional and made sure I was satisfied before I left the lot. I highly recommend using this dealership for service.
Mike Castrucci Ford had the best selection of vehicles of the type I was interested in, by far. I checked a dozen websites before choosing Castrucci Ford and found what I was looking for. I then visited the dealership and saw the vehicles in person. Doing the research ahead of time gave me a chance to locate the type of vehicle I needed and where it might be available. I was approached by a salesperson within a minute of entering the door. Very cold day, so spent no time outside looking around. I stated what I was looking for and it was brought to the door, warned up and ready for a test drive. The attention to providing a good customer experience made the final decisions about the vehicle easy to do. Well done, Mike Castrucci Ford staff.
Mike Castrucci Ford Lincoln Of Alexandria Inc is a US Car Dealer based in Alexandria, Kentucky. Mike Castrucci Ford Lincoln Of Alexandria Inc is located at 7400 Alexandria Pike, Alexandria, KY 41001, USA.
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